Cancellation information
Clear conditions, stated in writing before you pay.
Updated
Conditions depend on your booking
Each camp sets its own conditions, and they can differ between seasons and between packages. For this reason we do not publish one general cancellation rule. Instead, the cancellation and change conditions for your stay are stated in your written booking confirmation, before you make any payment.
If anything about the conditions is unclear, ask us before you confirm — we are happy to explain.
Changing your dates
Contact us as early as possible if you need to change your dates. We will check availability with the camp and tell you whether a change is possible and whether it affects the price.
How to cancel
Send us a message on WhatsApp (or by email, if that is how you booked) with your name and booking dates. We will acknowledge your cancellation in writing.
If something changes on our side
If a camp cannot honour a confirmed booking, we will contact you as soon as we know, and offer either a comparable alternative or a refund of what you have paid to us for the affected services.