Terms & Conditions
Updated
These terms explain how booking through Merzouga.camp works. Please read them before confirming a booking. The written confirmation we send you for a specific booking forms part of these terms and takes precedence where it is more specific.
1. Our service
Merzouga.camp presents selected desert camps in Merzouga and Erg Chebbi, Morocco, and sells overnight packages at those camps. The accommodation and services are provided by the camps and their teams.
2. Booking requests and confirmation
Sending a message through the website, WhatsApp or email is a request, not a booking. A booking is confirmed only when we send you a written confirmation stating the camp, package, dates, number of guests, total price, inclusions and any payment arrangements. We never confirm bookings automatically.
3. Prices
Prices are shown in the stated currency and on the stated basis (per person, per tent or per group). Where a price is marked as indicative, the final price depends on your dates and occupancy and is confirmed in writing before you book. The price in your written confirmation is the price you pay for the services listed in it.
4. Inclusions and exclusions
Each package lists what is included and what is not. Services not listed as included — for example drinks, tips, optional activities or supplements — are not part of the package price.
5. Payment
Payment terms, including any deposit, are stated in your written confirmation. We do not take payment on this website.
6. Changes and cancellations
Cancellation and change conditions depend on the camp and the time of year. They are stated in your written confirmation before you pay. See our cancellation information.
7. Information on the website
We work to keep every camp page accurate and only describe facilities that have been confirmed with the camp. Camps occasionally change their facilities or services; if we learn of a change affecting your booking, we will tell you as soon as possible.
8. Your responsibilities
Please give us accurate information about your group, arrive at the meeting point on time, follow the safety instructions of guides and drivers, and let us know in advance about any health conditions, mobility needs or dietary requirements relevant to your stay.
9. Activities
Activities such as camel rides, sandboarding, quad biking and 4x4 excursions involve some physical effort and risk. Take part only if you are comfortable doing so and follow your guide’s instructions. We recommend travel insurance covering your trip and activities.
10. Contact
Questions about these terms? Contact us.